PlayExch Terms and Conditions – Rules for Your ID and Bets

Last updated: October 2026. By asking for a PlayExch ID, logging in or placing a bet, you agree to these terms. If you do not agree, do not use PlayExch.

These terms set out the agreement between you and the team that runs PlayExch, the cricket-focused betting exchange described on this website. They cover your ID, your money and your bets. We have written them in plain English, but they are still binding, so please read them in full before you deposit. They work alongside our privacy policy and our responsible gaming policy. If something here is unclear, ask in the support chat before you play rather than after.

1. Who Can Use PlayExch

To hold a PlayExch ID you must:

• be at least 18 years old;
• open the ID for yourself, not for anyone else;
• hold only one ID. If you lose access to an ID, ask us to recover it rather than requesting a new one;
• use your own bank account or UPI ID for every payment.

You are responsible for checking the law where you are. Rules on online gaming and betting in India come from central law, including the Promotion and Regulation of Online Gaming Act, 2025, and from separate state laws, and they differ from place to place. We do not give legal advice and we make no statement that using PlayExch is lawful in your location. You must not use PlayExch anywhere it is not permitted. If you are unsure, get independent legal advice before you ask for an ID or deposit.

We may ask for proof of age or identity at any time. If you cannot provide it, or if we find that an ID belongs to a minor or to someone other than the person who opened it, we can suspend or close the ID.

2. Your ID and Account Security

Our team creates your ID in the support chat and sends you a username and a temporary password. Change that password on your first login, and choose one you do not use anywhere else.

• Keep your password private. Activity on your ID is treated as yours unless you report a problem to us first.
• We will never ask for your OTP, UPI PIN, card CVV or banking password, or for remote access to your phone. Anyone who asks is not our team.
• Only use the login box on this website or the link our team sent you. Copycat sites and fake support numbers exist.
• If you think someone else has used your ID, tell us straight away in the support chat so we can lock it.

3. Deposits and Withdrawals

Payments run through our team rather than an automatic cashier. These rules apply to every transaction:

• Use only the details given in the official chat. Ask for the current payment details each time. Never pay to a number or UPI ID sent by anyone else. We are not responsible for money sent to details that did not come from our chat.
• Pay from your own account. Deposits must come from a bank account or UPI ID in your name. Payments from third parties may be returned or held.
• Send proof. After paying, send the amount, a clear screenshot and the UTR or reference number. A deposit is credited once we can match it.
• Withdraw to your own account. Withdrawals are paid only to an account in the ID holder’s name, usually the account you deposited from.
• Checks and holds. We may hold a deposit or withdrawal while we carry out checks, for example if names do not match, if a payment looks unusual, or if we need proof of identity. We will tell you in the chat what we need.
• Timing. Processing times depend on banks, amounts and how busy the queue is. We do not promise a fixed time.

Any minimum or maximum amounts, and any fees, are those our team tells you in the chat at the time of the transaction.

4. How Bets Are Accepted and Settled

PlayExch is an exchange, so bets work differently from a fixed-odds bookmaker:

• Only matched bets stand. A bet counts once it is matched, fully or in part. Any unmatched part stays open until it is matched, you cancel it, or the market closes or is suspended, at which point unmatched bets may be cancelled. Check your open bets before you leave the screen.
• Each market has its own rules. The rules shown for a market (for example Match Odds, Bookmaker, Fancy or Session, and toss markets) decide how it is settled, including what happens if a match is shortened, tied, abandoned or not completed. Where a market’s rules and these terms differ on settlement, the market rules apply.
• Suspensions. Markets are suspended during play after events such as wickets, boundaries and reviews, and at other times we decide. You cannot bet while a market is suspended.
• Obvious errors. If a bet is matched at a price or line that is clearly wrong, because of a technical fault, a wrong line being displayed or a bet placed after the result was already known, we may void the bet or settle it at the correct price. Where we do this, we will explain it if you ask in the chat.
• Official results. Markets are settled on the result as published by the relevant official source for that event. If that result is later changed, we are not required to resettle unless the market rules say so.
• Liability on lay bets. When you lay, the amount at risk is your liability, which can be larger than the stake shown. Check the liability figure before you confirm.

If you think a bet was settled wrongly, message us with the match, market and a screenshot from your bet history as soon as possible.

5. Things You Must Not Do

The following are not allowed on PlayExch:

• opening or using more than one ID, or using someone else’s ID;
• depositing from, or withdrawing to, a bank account or UPI ID that is not yours;
• renting, selling, sharing or lending your ID to anyone;
• using bots, scripts, scrapers or any automated tool to place bets or read the site;
• colluding with other players, or betting on events whose outcome you can influence or have inside information about;
• using PlayExch to move money that is not yours or that comes from crime, or any other fraud, including false chargebacks or fake payment screenshots;
• abusing or threatening our team or other players.

If we reasonably believe you have done any of these, we can void affected bets, withhold winnings linked to the breach, and close your ID. Where the law requires, we may report the matter to the authorities.

6. Suspending or Closing an ID

We may suspend or close an ID if you break these terms, if we cannot verify your age or identity, if we suspect fraud or misuse, if we believe you are using PlayExch where it is not permitted, or if we need to for legal reasons. You can also ask us to close your ID at any time through the support chat, or ask for a pause or self-exclusion as described in our responsible gaming policy.

When an ID is closed, any balance that is not linked to a breach of these terms will be paid out to an account in your name after the usual checks.

7. Bonuses and Offers

From time to time our team may offer a bonus or promotion. Each offer has its own terms, which we give you in the chat when the offer is made, and only those terms apply to it. If an offer’s terms are not met, or if it is misused (for example, through multiple IDs), the bonus and any winnings from it may be removed. No offer is guaranteed to be available, and we can end an offer at any time.

8. Risk and Limits on Our Liability

Betting carries real financial risk. You can lose some or all of the money you deposit. Nothing on PlayExch or this website is a promise of winnings or a way to earn income.

We work to keep the platform running, but we cannot promise it will always be available or error-free. We are not responsible for losses caused by things outside our reasonable control, such as your internet connection, your device, bank or UPI outages, or delays at the source of live scores. We are also not responsible for losses caused by you sharing your password or paying to details that did not come from our official chat.

Where we are at fault, our responsibility is limited to the amount directly involved in the affected bet or transaction. Nothing in these terms limits any responsibility that the law does not allow us to limit.

9. Website Content

The help pages, guides and articles on this website are general information to help you use PlayExch. They are not financial, legal or tax advice. Odds, markets and examples shown in guides are illustrations and may differ from what you see on the exchange. The text and design of this website belong to us and may not be copied without permission.

10. Changes, Disputes and Contact

We may update these terms. The date at the top of this page shows the current version, and we will mention significant changes in the support chat where practical. If you keep using your ID after a change, the updated terms apply. If you do not accept them, ask us to close your ID and pay out your balance.

If you have a complaint, raise it first in the support chat with the details and screenshots, and give us a fair chance to look into it. Most issues, especially payment and settlement queries, are resolved there.

For anything about these terms, message our team through the support chat. The contact page explains how to reach us safely and what to include, and the support page covers common account questions. For an overview of how PlayExch works, start at the PlayExch home page.