PlayExch Privacy Policy – What We Collect and Why

Last updated: October 2026. This policy covers https://www.playexchh.in and the PlayExch account process that runs through our support chat.

This privacy policy explains what personal information PlayExch handles, where it comes from, what we use it for and who else may see it. We have kept it short and specific to how PlayExch actually works. There are two parts to the picture. The first is this website, which you can read without an account and which has no forms. The second is the WhatsApp chat with our team, where IDs are created, deposits are matched and withdrawals are paid. Almost all of the personal information we hold comes from that chat.

Words like “we”, “us” and “our team” mean the people who run PlayExch and this website. “You” means a visitor to the site or a player with a PlayExch ID. Please read this page together with our terms and conditions.

What This Website Collects

The website is a set of information pages. It has no sign-up form, no contact form, no comment boxes and no user accounts, so you cannot type personal details into it. Even so, some technical information is recorded automatically whenever any website is visited:

• Server access logs. Our web server records each request it receives: the IP address it came from, the date and time, the page or file requested, the referring page if your browser sends one, and the browser’s user-agent string (which describes the browser and device type). We use these logs to fix errors, spot attacks and keep the site running.
• Cloudflare. The site is served through Cloudflare, which acts as a content delivery network and security filter. To do that job, Cloudflare processes your IP address and request details, and it may set strictly necessary cookies that help it tell real visitors from automated traffic. These cookies are not used for advertising.

We do not run analytics tools, advertising pixels, social media trackers or session recording on this website. The site sets no cookies of its own. If that changes, we will update this page before the new tool goes live.

The “Get PlayExch ID” and support buttons pass through a short redirect on our site and then a link service that opens WhatsApp. That hop is recorded in the same server logs as any other page request. Once WhatsApp opens, you are using WhatsApp, and Meta’s own privacy policy applies to that app.

What We Collect in the Support Chat

When you message our team to get or use a PlayExch ID, you share information directly with us. Depending on what you ask for, this can include:

Your betting activity on your ID (bets placed, balances and transaction history) is also recorded, because that is how the account works and how bets are settled.

We never ask for your UPI PIN, card CVV, net-banking password or any OTP, and you should never send them to anyone. If a document is requested, you can cover numbers that are not needed, such as the first eight digits of an Aadhaar number.

Why We Use Your Information

We use personal information only for purposes connected with running your account and keeping the service safe:

• Creating and running your ID, including sending your login details, resetting passwords and answering your questions.
• Matching payments. The UTR and screenshot let us credit a deposit to the right ID. Bank details let us pay a withdrawal to the right account.
• Age checks. PlayExch is for adults only, and we may ask for more proof if something suggests a player could be under 18.
• Preventing fraud and misuse, such as duplicate IDs, payments from someone else’s account, stolen accounts or attempts to cheat other players.
• Responsible gaming requests, such as a deposit limit, a pause or a self-exclusion you ask us to set.
• Meeting legal obligations that apply to us, including responding to lawful requests from authorities.

We do not use your information to send you marketing from other companies, and we do not build advertising profiles.

Who We Share It With

We do not sell or rent personal information. We share it only where it is needed for the purposes above:

• Banks and payment providers, to the extent needed to receive deposits and send withdrawals. A bank transfer naturally shows account details to the banks involved.
• Cloudflare and our hosting provider, which handle website traffic and server logs as described above.
• WhatsApp (Meta), which carries our chat. Messages are sent through WhatsApp’s service and are covered by its own terms and privacy policy.
• Authorities, such as police or a court, when we are legally required to provide information, or when it is needed to investigate fraud against you or us.

How Long We Keep It

We keep personal information for as long as it is needed for the purposes described on this page and for as long as the law requires us to. In practice, account and payment records are kept while your ID is active and for a period afterwards, because they may be needed to resolve a dispute, answer a payment query or meet a legal requirement. Server logs are kept for operational and security use and are cleared in the normal course of server maintenance. When information is no longer needed, we delete it or remove the details that identify you.

How We Protect It

The website is served only over encrypted HTTPS, and Cloudflare filters malicious traffic before it reaches our server. Inside the team, access to player and payment details is limited to the people who need it to handle your request. ID documents are requested only when a check is needed.

No system is perfectly secure, and much of your account’s safety is in your hands too. Change the temporary password we send you on your first login, keep your phone locked, and never share your password or any OTP. The responsible gaming page has more on protecting your account and spotting fake support numbers.

Your Rights Under the DPDP Act, 2023

India’s Digital Personal Data Protection Act, 2023 gives individuals rights over their personal data. In general terms, you can ask us to:

• Tell you what we hold about you and how it has been used.
• Correct or complete information that is wrong or out of date, such as a changed bank account.
• Erase information that is no longer needed, unless the law or an open matter (such as an unresolved payment or a fraud check) requires us to keep it.
• Hear a grievance about how your data has been handled.
• Nominate another person to exercise these rights for you if you die or become unable to act.

Where you have given consent, you can withdraw it. That may mean we can no longer run your account, and it does not affect anything done lawfully before you withdrew.

For privacy requests, message our team through the support chat and start your message with “Privacy request”. Tell us your username and what you want. We will confirm the request comes from the number linked to your ID before acting on it, so that nobody else can see or delete your information.

Children

PlayExch is not for anyone under 18. We do not create IDs for minors and do not knowingly collect their information. If we learn that an ID belongs to someone under 18, we close it. If you think a child has used PlayExch or contacted us, tell us through the support chat so we can act on it.

Changes to This Policy

We will update this page when the way we handle information changes, for example if we add a new tool to the website or change how payments are processed. The date at the top shows the latest version. Significant changes will also be mentioned in the support chat where practical.

Questions about this policy can go to the same support chat. The contact page explains how to reach us safely, and the support page covers everyday account help.