Privacy Policy

Last updated: July 2026. This Privacy Policy explains how PlayExchh (https://www.playexchh.in) treats information in connection with this website.

PlayExchh operates https://www.playexchh.in as PlayExch, India’s online cricket and sports exchange. We respect your privacy and aim to collect only the information we genuinely need to run your account and provide the service. This policy describes what we collect, how cookies and analytics may be used, how third-party links work, how long anything is kept, what choices you have, and how you can reach us about your data.

You can browse much of PlayExch without giving personal details, and you share account information only when you choose to create a PlayExch ID or contact us through the contact page. This policy should be read together with our terms and conditions and our responsible gaming policy.

Who This Policy Applies To

This Privacy Policy applies to everyone who visits or interacts with https://www.playexchh.in. It covers the pages and content published on this website, your PlayExch account, and any message you send us through our contact channels. It does not cover any other website, service, application or messaging platform that you may reach after clicking a link that takes you away from this site. Those third parties run their own privacy policies, and you should read them separately.

PlayExch is meant for adults in India and, more broadly, for players who understand English-language content written for an Indian audience. Wherever you access the site from, the same principle applies: we try to keep data collection to the minimum needed to run a safe, reliable service.

Information We Do Not Ask You to Share Insecurely

To use PlayExch you create an account and may add or withdraw funds, so some account information is necessarily handled through secure channels. However, our support and contact teams will never ask you to send sensitive secrets such as your password, OTP, UPI PIN or card CVV in a chat message or email. Please never send such details that way, and never share them with anyone who claims to represent us. Genuine PlayExch staff do not need your live codes to help you.

Information We May Collect

The information handled in connection with PlayExch generally falls into three categories:

• Account information you provide. When you create a PlayExch ID or use your account, you may share details such as a name or username, contact details, and information needed to process deposits and withdrawals. We use this to set up and run your account and to keep it secure.
• Information you choose to provide. If you contact us using our contact page, email or a messaging link, you may share details such as your name, contact address and the content of your message. We use this only to read and respond to your query.
• Technical and usage information. Like most websites, our hosting server and any analytics tools may automatically record standard technical data such as your approximate location (from IP), browser type, device type, pages viewed and the date and time of a visit. This helps us keep the service secure and understand which content is useful.

Cookies and Analytics

We aim to keep the website fast and lightweight, so we use cookies sparingly. Any cookies used are typically for basic functionality or for privacy-friendly analytics that help us count visits and see which pages are popular. Analytics data is used in aggregate and is not used to personally identify you.

You can control or delete cookies through your browser settings, and you can block them entirely if you prefer. Doing so should not stop you from reading the content on this site. If we add advertising or additional third-party tools in the future, this policy will be updated to reflect that. Many browsers also send a "Do Not Track" signal; because there is no common industry standard for how sites must respond to it, we simply keep our tracking minimal for all visitors rather than treating any group differently.

The kinds of cookies that may be used on this site include:

• Essential cookies that keep the website working correctly, for example remembering that you have dismissed a notice. These are always active because the site relies on them.
• Analytics cookies that help us count visits and understand which pages are read most. These are used in aggregate and are not tied to your identity.

We do not use cookies to build detailed advertising profiles about you, and we do not currently run behavioural advertising networks on this website.

Server Logs and Technical Data

Like almost every website on the internet, our hosting server keeps standard access logs. These logs may record your Internet Protocol (IP) address, the date and time of your request, the page or file requested, the referring page, and basic details about your browser and device. This is a normal part of running a website: it helps us diagnose errors, detect abuse such as automated attacks, and keep the service stable and secure.

We treat server logs as operational data rather than as a way to identify individual readers. We do not attempt to match log entries to real-world identities, and we do not use them for marketing. Logs are typically retained for a short, rolling period and then overwritten or deleted in the normal course of server maintenance.

Third-Party Links and External Access

Our website contains links to third-party destinations, including an external messaging link (such as WhatsApp) used for our call-to-action buttons. When you click one of these links, you leave https://www.playexchh.in and are subject to the privacy practices and terms of that third party, not ours.

We do not control and are not responsible for how external services collect or use your information. Before sharing any personal details on an external service, please review that service's own privacy policy.

How Information Is Used

Any information handled through this website is used only to:

• respond to messages and questions you send us;
• keep the website secure and prevent misuse;
• understand general usage so we can improve our content; and
• meet any legal obligations that may apply.

We Do Not Sell Your Data

We do not sell, rent or trade your personal information to third parties. We may share limited information only with trusted service providers (for example, hosting or analytics providers) who help us operate the website, or where we are required to do so by law. Any such providers are expected to handle information responsibly.

Children and the 18+ Policy

This website is intended for adults aged 18 and above only. It is not directed at children, and we do not knowingly collect information from anyone under 18. If you believe a minor has contacted us or provided information, please use our contact page so we can remove it.

Data Requests and Your Choices

If you have contacted us and would like to know what information we hold, request a correction, or ask us to delete your message, please use our contact page. We will make reasonable efforts to respond within a reasonable time. Because we collect very little information, most requests can be handled quickly.

How Long We Keep Information

We keep information only for as long as there is a genuine reason to. If you send us a message, we retain it for as long as needed to answer your query and to keep a reasonable record of the conversation, after which it may be deleted. Technical logs are kept for a short rolling window as described above. Aggregate analytics that do not identify you may be retained longer because they no longer relate to any single person. If you ask us to delete a message you sent, we will do so unless we are legally required to keep it.

Data Security

We use reasonable technical and organisational measures to protect the limited information handled through this website, including serving the site over an encrypted HTTPS connection. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive personal details to us by email or message.

We will never ask you for your passwords, one-time passwords (OTPs), UPI PIN or card CVV in a chat or email. If anyone claiming to represent PlayExch asks you for such information that way, treat it as a warning sign and stop. Our responsible gaming policy explains how to spot and avoid these risky requests, and why you should keep private credentials to yourself at all times.

Your Rights Under Indian Law

Depending on the laws that apply to you, including India's data-protection framework, you may have rights over your personal data. These can include the right to know what information we hold, the right to ask for a correction if something is wrong, and the right to ask us to delete information you gave us. Because we collect so little, most of these requests are simple for us to handle.

To exercise any of these rights, please use our contact page with enough detail for us to identify the relevant message or data. We may need to confirm your request before acting on it, so that we do not disclose or delete information at the request of the wrong person. We will not charge you for a reasonable request, and we will respond within a reasonable time.

A Closer Look at the Cookies We May Use

To make the earlier summary concrete, the table below breaks down the small number of cookies and similar storage items this website may set. We keep this list short on purpose. If we ever add a new category, such as advertising, we will update both the table and this policy before that cookie goes live.

You stay in control at all times. Every modern browser lets you view, block or delete cookies, and clearing them will not stop you from reading the content on this site. On a shared or public device, clearing cookies when you finish is a sensible habit.

Legal Basis and Consent

Under India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), personal data should be handled for a lawful purpose and, in most cases, with your consent or for a legitimate use recognised by law. Because this website only processes the limited data described above, our legal grounds are straightforward. When you send us a message, you give consent for us to read and reply to it. When our server keeps standard access logs, we do so for the legitimate purpose of security and reliable operation. We do not use your data for any purpose that is incompatible with the reason you shared it.

Where we rely on your consent, that consent is free, specific and limited to the purpose we told you about. You are never required to give more information than is needed for the task at hand, and choosing not to contact us simply means we hold nothing about you at all.

Your Rights Under the DPDP Act, 2023

If you are in India, the DPDP Act gives you specific rights over personal data that relates to you. To the extent any of these apply to the small amount of information we hold, we will honour them:

• Right to access. You may ask for a summary of the personal data we hold about you and how we have used it.
• Right to correction and completion. If something we hold is wrong, incomplete or out of date, you may ask us to correct or update it.
• Right to erasure. You may ask us to delete personal data that is no longer needed for the purpose you shared it, unless the law requires us to keep it.
• Right to grievance redressal. You may raise a complaint with us about how your data has been handled, and we will respond within a reasonable time.
• Right to nominate. In certain cases the law allows you to nominate another person to exercise your rights if you are unable to do so.

To use any of these rights, please use our contact page with enough detail for us to identify the relevant message. We may first confirm that the request genuinely comes from you, so that we do not disclose or delete information at the request of the wrong person. We do not charge a fee for a reasonable request.

Grievance and Privacy Contact

If you have any concern, question or complaint about your privacy or the way information is handled on this website, you can raise it directly with us. Please use our contact page and describe the issue clearly, including any dates or messages that help us understand it. We take privacy grievances seriously and will acknowledge and work to resolve genuine concerns within a reasonable time.

If a formal grievance officer is designated for this website in future, that person's contact details will be published on this page so you always know exactly who to reach. Until then, our standard contact channels are the correct route for every privacy request.

Embedded Content and Third-Party Tools

Some pages may include content served or supported by third parties, such as an analytics script or an external messaging link. When such tools load, the third party may receive basic technical data like your IP address and browser type, in the same way it would if you visited that service directly. We choose our tools carefully and keep them to a minimum, but we do not control how those third parties operate.

We do not embed social media trackers, comment widgets or advertising pixels that follow you around the web. If we ever add embedded content that behaves differently, we will explain it here first so you can decide whether you are comfortable with it.

Visitors From Outside India

This website is written for an Indian audience, but it can be reached from anywhere. If you visit from outside India, please understand that any information you send is handled in line with this policy and with Indian law. Data-protection rules differ from country to country, and by using the site you accept that your information may be processed under the standards described here rather than those of your home region.

Wherever you are, our commitment is the same: collect as little as possible, use it only for the stated purpose, and never sell it.

No Automated Decision-Making

We do not use your information to make automated decisions that produce legal or similarly significant effects about you. We do not run profiling systems that score, rank or judge visitors, and we do not build advertising profiles. Analytics on this site are used only to understand general reading patterns in aggregate, never to single you out.

Withdrawing Consent

Where our handling of your data depends on your consent, you can withdraw that consent at any time. For example, if you have written to us and later want us to stop holding your message, just ask and we will delete it unless the law requires us to keep it. Withdrawing consent does not affect anything we lawfully did with the information before you withdrew it, and it will not affect your ability to keep reading the public pages on this site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, tools or legal requirements. When we make meaningful changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Questions about privacy? Please use our contact page. This policy applies to https://www.playexchh.in only and does not cover third-party websites you may reach through our links.